Terms and conditions

Booking and Cancellation policies

Terms and conditions

Booking and Cancellation policies


WEBSITE INFORMATION
We have taken the greatest care to ensure the accuracy of all information contained in this website relating to any services advertised, all descriptions appearing in our web pages have been prepared in good faith.
However there may be times when certain services or facilities are unavailable or limited, particularly in low season. Such situations may be dictated by local circumstances, unsuitable weather conditions, lack of demand, necessity for maintenance or redecoration, local licensing regulations or government fuel saving legislation. We cannot accept responsibility for any such problems which are outside a tour operator’s control. Papilio Tours declines all responsibility for any modifications made by the owners of the service providers without our knowledge.

GENERAL BOOKING CONDITIONS
Reservation will have to be made using the appropriate electronic contract form where required, duly filled in every section by the client who will then receive a copy of the document. The acceptance of the reservation however will be completed, and the contract is therefore considered valid, only when Papilio Tours forwards you a confirmation via email.

Whenever possible we will try to re-schedule, refund or issue service vouchers for tours regardless of our cancellation policy. However sometimes, particularly during the high season (May-Oct) we may not be able to offer alternatives and must comply with our cancellation policies.


TERMS AND CONDITIONS OF INDIVIDUAL SERVICES

PRIVATE TOURS

1. Conditions

Private tours are fully customizable by customer, itinerary will be agreed upon during reservation process between customer and Papilio tours. To confirm the service Papilio Tours will forward you a confirmation deposit request via email. The deposit can vary according to service requested however it will not exceed 50% of total for the tour. The acceptance of the reservation however will be completed, and the contract is therefore considered valid, upon receipt of by Papilio tours of the deposit.

2. Cancellation.
Cancellation 7 days before service full refund.
Cancellation between 6 days and 48 hours before service 50% refund.
Later cancellation or no-show, no refund.


SMALL GROUP TOURS
1. Conditions

Small group tours do not include pick up from destinations different to those specified during the booking procedure. Hotel pick up or other transportation requests must be requested as an extra. To confirm the service Papilio Tours will forward you a confirmation deposit request of 50% of the total due. The acceptance of the reservation however will be completed, and the contract is therefore considered valid, upon receipt of by Papilio tours of the deposit. The balance can be settled with the guide on the day of the tour either in cash or with Credit Card (No American Express).
2. Cancellation.
Cancellation 36 hours before service full refund of deposit.
Later cancellation or no-show, no refund.

Cancellations are only accepted in writing or via email and calculated on Italian standard time basis. Please be advised that any changes to your confirmed service(s) must be requested in writing.


GUIDED SERVICES
Conditions and cancellation policy
For all Guided Services' cancellations received between the date of service confirmation and until 10 days prior to the date of service are fully refundable except for the expenses incurred by Papilio tours in making your booking (for example; non refundable museum or monument tickets). Services cancelled within 9 days of the date of service are non-refundable. Cancellations are only accepted in writing and calculated on Italian standard time basis. Please be advised that any changes to your confirmed service(s) (Private Walking Tour or Excursion) must be requested in writing.


HOTELS
1. Conditions
Papilio Tours acts as an agent for carefully selected hotels, all of which are independently owned and managed. Papilio Tours shall not become liable for any personal injury, property damage, accident, delay, inconvenience, change in accommodation(s) or rate(s) (due to exchange rate or property decision), or any other irregularity due to wrongful, negligent or arbitrary acts or omission on the part of the property(ies) whose name(s) appears on the invoice. The Client, by engaging Papilio Tours for the specified accommodation(s), agrees to hold Papilio Tours blameless in making arrangements on her/his behalf and that any claim(s) of damage, refund(s) or credit(s) after arrival shall be sought directly from the property(ies).
During the booking process Papilio tour will require a credit card number which will be supplied to the hotel as guarantee of the booking. The acceptance of the reservation however will be completed, and the contract is therefore considered valid, only when Papilio Tours forwards you a confirmation voucher via email with indications on how to go about making final payment.
2. Cancellation.
Papilio tours will abide by the requested Hotel’s cancelation policy. The customer will be informed of the hotels cancelation policy upon receipt of the relevant vouchers.
Credit Card details will be held as guarantee for the booking and will be charged only in the event cancelations as declared above. Cancellations are only accepted in writing or via email and calculated on Italian standard time basis. Please be advised that any changes to your confirmed service(s) must be requested in writing.


GROUPS
Conditions and cancellation policies For cancellations received between the date of service confirmation and 3 days before service full refund of deposit. Cancellation between 2 days and 24 hours before service 50% refund. Later cancellation or no-show, no refund.


CAR&BUS HIRE

Conditions and cancellation policies Once confirmed, car&bus hire orders are non-refundable and non-transferable. Papilio. In the case of flight changes and extreme delays, provided the client notifies Papilio Tours of the flight change and the new flight information by telephone at least 24 hours in advance of the scheduled shuttle time (calculated on Italian standard time), clients will be moved when possible to accommodate their request with no extra charges.


OTHER SERVICES

1. Conditions For all the services which are not stated above and are not regulated by their own contracts the terms and conditions are as follows; Papilio Tours acts only as an agent, the service providers are all independently owned and managed. Papilio Tours shall not become liable for any personal injury, property damage, accident, delay, inconvenience, change in service(s) or rate(s) (due to exchange rate or service provider decision), or any other irregularity due to wrongful, negligent or arbitrary acts or omission on the part of the service provider(s). The Client by engaging Papilio Tours and making full payment for the specified service(s) agrees to hold Papilio Tours blameless in making arrangements on her/his behalf and that any claim(s) of damage(s), refund(s) or credit(s) after arrival shall be sought directly from the service provider(s).
2. Cancellation policy For cancellations received between the date of service confirmation and until 10 days prior to the date of service, a €40.00 cancellation fee applies; services canceled within 10 days from the date of service are non-refundable. Cancellations are only accepted in writing and calculated on Italian standard time basis.