Terms and conditions

Web site terms and conditions

GENERAL BOOKING CONDITIONS
The reservation will have to be made using the appropriate electronic contract form where required, duly filled in every section and signed by the client who will then receive a copy of the document.  The acceptance of the reservation however will be completed, and the contract is therefore considered valid, only when Papilio Tours forwards you a confirmation via email. Upon confirmation of the contract, Papilio Tours will also issue a VOUCHER and will send it via email to the customer who will supply it to the service provider together with valid identification.  

WEBSITE INFORMATION
We have taken the greatest care to ensure the accuracy of all information contained in this website relating to any services advertised, all descriptions appearing in our web pages have been prepared in good faith.
However there may be times when certain services or facilities are unavailable or limited, particularly in low season. Such situations may be dictated by local circumstances, unsuitable weather conditions, lack of demand, necessity for maintenance or redecoration, local licensing regulations or government fuel saving legislation.
We cannot accept responsibility for any such problems which are outside a tour operator’s control.
Papilio Tours declines all responsibility for any modifications made by the owners of the accommodations without our knowledge.

PROPERTY DESCRIPTIONS
1. Where we mention that apartments or villas have satellite TV, we can make no guarantee of the channels you can watch.
2. Where we mention that apartments or villas have air-conditioning, or central heating they may only cover part of the villa or apartment and they are normally charged locally.
3. Where a villa or apartment complex has a swimming pool, the period when the pool is available is at the owner’s discretion and may also be affected by weather conditions. As they operate outside our control, we cannot guarantee their availability.
4. Villas and apartments are cleaned for your arrival but not during your stay (unless otherwise stated). They may not be ready for immediate occupation and are generally available from 16.30.
On the day of departure you should vacate the property before 10.00 or 9.00    

TERMS AND CONDITIONS OF INDIVIDUAL SERVICES      

CUSTOMIZED TOURS  
1. Conditions Papilio Tours acts as an agent for carefully selected service providers, most of which are independently owned and managed. Papilio Tours shall not become liable for any personal injury, property damage, accident, delay, inconvenience, change in service(s) or rate(s) (due to exchange rate or service provider decision), or any other irregularity due to wrongful, negligent or arbitrary acts or omission on the part of the service provider(s). The Client by engaging Papilio Tours and making full payment for the specified service(s) agrees to hold Papilio Tours blameless in making arrangements on her/his behalf and that any claim(s) of damage(s), refund(s) or credit(s) after arrival shall be sought directly from the service provider(s).  
2. Cancellation policy In the event of cancellation, deposit and final payments are non-refundable and non-transferable. Travel insurance, which is available at an extra cost, is highly recommended.    

MUSIC & CULTURAL EVENT TICKETS  
1. Booking policies and conditions Papilio Tous does not receive any commission on ticket sales from Italian theaters. In providing customers with the choice of premier Musical & Cultural events, Papilio Tours must factor in the additional costs involved with: any pre-booking fees charged by the suppliers in addition to the nominal cost of the ticket [and not printed on the ticket face value]; maintenance of an up-to-date calendar of events; customer service; administrative order processing; and Euro/US$ exchange rate fluctuations.
Depending on the source, pre-purchase complexity and the type of event, the quoted cost for tickets may consequently be up to 25% higher than the actual total cost of the ticket [as of March, 2010]. In cases where Special Booking Terms & Conditions apply, the cost added by Papilio Tours may be higher than 25%. Due to a varying exchange rate and additional fees that may be charged by the theater, prices for chosen performances are subject to change at any time before confirmation. Should the actual price exceed your selection by more than €10.00 per ticket, you will be contacted by Papilio Tours for your approval, prior to finalizing your order. Italian theaters reserve the right to change their program without notice and, in most cases, without advance notice to Papilio Tours. While every effort on our part is made to promptly inform clients about unexpected changes of schedules, Papilio Tours cannot be responsible for any amendments or cancellations made by the Italian theaters due to unforeseen circumstances. These may include, but are not limited to, revision of program time, cancellation due to strike or poor weather, and substitutions of performers or programs, etc... Once tickets are confirmed, they are completely non-refundable and non-transferable. Papilio Tours acts as an agent for carefully selected venues, all of which are independently owned and managed. Papilio Tours shall not become liable for any personal injury, property damage, accident, delay, inconvenience, or any other irregularity due to wrongful, negligent or arbitrary acts or omission on the part of the venues with whom arrangements are made. The Client, by engaging Papilio Tours and making full payment for the specified reservations/tickets, agrees to hold Papilio Tours blameless in making arrangements on her/his behalf and that any claim(s) of damage, refund(s) or credit(s) after arrival shall be sought directly from the venue(s). The Music and Cultural Event advance ticketing guarantees entrance to a specific event or performance. The cost includes the Reservation fees, the Papilio Tours service fees, and the entrance ticket. In most cases, you will be required to pick up your tickets directly at the theater box office on the date of the event, by showing the Voucher and passport. Papilio Tours will alert you if tickets can be delivered to your  shipping address or Italian hotel prior to the event. Additional shipping charges may apply.
2. Cancellation policy Confirmed tickets are totally non-refundable and non-transferable. All theaters reserve the right to make any revisions or cancellations of the program deemed necessary. Should a performance be cancelled by the theater for any reason, a refund on the face value of the ticket only may be available direct from the box office (not Papilio Tours).

HORSEBACK RIDING  
1. Conditions Papilio Tours acts only as an agent, the horse riding schools are independently owned and managed. Papilio Tours shall not become liable for any personal injury, property damage, accident, delay, inconvenience, change in service(s) or rate(s) (due to exchange rate or service provider decision), or any other irregularity due to wrongful, negligent or arbitrary acts or omission on the part of the service provider(s). The Client by engaging Papilio Tours and making full payment for the specified service(s) agrees to hold Papilio Tours blameless in making arrangements on her/his behalf and that any claim(s) of damage(s), refund(s) or credit(s) after arrival shall be sought directly from the service provider(s). The customer is therefore obligated to sign a disclaimer stating that all responsibilities are acknowledged by the customer and Papilio tours will not be held responsible for any of the circumstances stated above. It is however strongly recommended the customer procures him/herself with adequate insurance, which is available from Papilio Tours at an extra expense.  
2. Cancellation policy For cancellations received between the date of service confirmation and until 10 days prior to the date of service, a €50.00 cancellation fee applies; services canceled within 10 days from the date of service are non-refundable. Cancellations are only accepted in writing and calculated on Italian standard time basis.      

GUIDED SERVICES  
Conditions and cancellation policies For all Guided Services' cancellations received between the date of service confirmation and until 10 days prior to the date of service are fully refundable exept for the expenses incurred by Papilio tours in making your booking which however can not exceed €25,00; services cancelled within 10 days of the date of service are non-refundable. Cancellations are only accepted in writing and calculated on Italian standard time basis. Please be advised that any changes to your confirmed service(s) (Private Walking Tour or Excursion) must be requested in writing. All requests received before the shipment of the vouchers will be gladly accommodated as a complimentary service, free of charge. All change requests received after the shipment of the vouchers will require a change fee of € 25.00 per adjustment and may require additional fees for museum ticket changes.      

EXCURSIONS
Conditions and cancellation policies For cancellations received between the date of service confirmation and until 10 days prior to the date of service, a €50.00 cancellation fee applies; services cancelled within 10 days from the date of service are non-refundable. Cancellations are only accepted in writing and calculated on Italian standard time basis.

FOOD & WINE SERVICES
Conditions and cancellation policies For cancellations received between the date of service confirmation and until 14 Days prior to the date of service, a 50% cancellation fee applies; services cancelled between 14 days and 72 hours prior to the date of service will incur a 20% cancellation fee; services cancelled within 72 hours from the date of service are non-refundable. Cancellations are only accepted in writing and calculated on Italian standard time basis.    

HOTELS
1. Conditions
Papilio Tours acts as an agent for carefully selected hotels, all of which are independently owned and managed. Papilio Tours shall not become liable for any personal injury, property damage, accident, delay, inconvenience, change in accommodation(s) or rate(s) (due to exchange rate or property decision), or any other irregularity due to wrongful, negligent or arbitrary acts or omission on the part of the property(ies) whose name(s) appears on the invoice. The Client, by engaging Papilio Tours and making full payment for the specified accommodation(s), agrees to hold Papilio Tours blameless in making arrangements on her/his behalf and that any claim(s) of damage, refund(s) or credit(s) after arrival shall be sought directly from the property(ies).  
2. Cancellation policy In the event of cancellation, a full refund (excluding a non-refundable €100 cancellation fee per reserved property) will be returned if payment has not yet been forwarded to the property. After finalization of the pre-payment to the property (approximately done 30 days prior to arrival date), no refunds are possible. Reservations made in conjunction with additional services are non-refundable and non-transferable. Travel insurance is available at an extra cost and is highly recommended.  

GROUP TOURS
Conditions and cancellation policies For cancellations received between the date of service confirmation and until 72 hours prior to the date of service, a €100.00 cancellation fee applies; services cancelled within 48 hours from the date of service are non-refundable. Cancellations are only accepted in writing and calculated on Italian standard time basis.      

HOLIDAY PACKAGES   For terms and conditions applicable to our holiday packages please refer to the Holiday Package Terms and condition page.      

CAR&BUS HIRE
Conditions and cancellation policies Once confirmed, car&bus hire orders are non-refundable and non-transferable. Papilio Tours recommends travelers purchase travel insurance. In the case of flight changes and extreme delays, provided the client notifies Papilio Tours  and the service supplier of the flight change and the new flight information by telephone at least 24 hours in advance of the scheduled shuttle time (calculated on Italian standard time), clients will be moved when possible to the next available shuttle after their arrival in Italy.
Please note that it is the client's responsibility to call the assistance phone numbers on the voucher should any major problems arise.      

OTHER SERVICES  
Conditions For all the services which are not stated above and are not regulated by their own contracts the terms and conditions are as follows; Papilio Tours acts only as an agent, the service providers are all independently owned and managed. Papilio Tours shall not become liable for any personal injury, property damage, accident, delay, inconvenience, change in service(s) or rate(s) (due to exchange rate or service provider decision), or any other irregularity due to wrongful, negligent or arbitrary acts or omission on the part of the service provider(s). The Client by engaging Papilio Tours and making full payment for the specified service(s) agrees to hold Papilio Tours blameless in making arrangements on her/his behalf and that any claim(s) of damage(s), refund(s) or credit(s) after arrival shall be sought directly from the service provider(s). The customer is therefore obligated to sign a disclaimer stating that all responsibilities are acknowledged by the customer and Papilio tours will not be held responsible for any of the circumstances stated above. It is however strongly recommended the customer procures him/herself with adequate insurance, which is available from Papilio Tours at an extra expense.  
2. Cancellation policy For cancellations received between the date of service confirmation and until 10 days prior to the date of service, a €50.00 cancellation fee applies; services canceled within 10 days from the date of service are non-refundable. Cancellations are only accepted in writing and calculated on Italian standard time basis.